FAQ
Frequently asked questions
Short answers to the questions designers ask first.
Does my client need an account?
No. Your client opens the private link in their invitation email and answers there. No sign-up, no password.
What files can my client upload?
PDF, PNG, JPEG and plain-text files, up to 10 MiB each.
How long does a client link work?
The link in an invitation email works for 14 days. Links you create by hand last from 1 to 90 days, and you can revoke any link at any time.
What if my client sends the wrong thing?
Request changes on that item with a short note. The item goes back to your client with your note, and you review it again when they resubmit.
Can I remind a client who has gone quiet?
Yes, once a day per request, while at least one item is still a draft or waiting on changes.
How do I know my email arrived?
Each request has an email history with the delivery result from the mail provider. If an address bounces, collectweave marks it undeliverable.
Does the client portal need JavaScript?
No. It works with JavaScript turned off, which helps on locked-down work computers.
How much does it cost?
There is no billing yet. The plans page shows sample pricing only; use the contact form to ask about access.
Still stuck? Contact us.